About this article
There may be times when certain actions do not work as expected. In this article, we will discuss the possible reasons why something temporarily does not work.
Statuspage
NextChapter offers an extensive status page: https://status.nextchapter-ecommerce.com/. Here you can see if there is an issue at the moment and what the status is. We recommend that you sign up for the email notifications. You will then receive an automatic email when an issue occurs so that you are immediately informed.
Issues in (external) systems
NextChapter is linked to many (external) systems, such as your ERP, payment provider or your carrier. There may be issues with these parties. For example, certain payments do not work because there is a malfunction at one of the banks. In some cases, NextChapter has no influence on the issue. If we do have any influence, we will of course solve it as soon as possible.
Still can't figure it out? Submit a ticket or send an email to support@nextchapter-ecommerce.com.
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