How do I create a credit invoice?

By default, an invoice is created for every order.
A credit invoice may be issued if a refund is necessary.
There are multiple ways to create a credit invoice: 

1. Returning an item: When an item is returned, a credit invoice is automatically generated for the corresponding amount.
   You can find instructions on how to return an item in the article about returns.
2. Manually creating a credit invoice: You can create a credit invoice independently of a return, for example, to issue a refund due to a complaint or a defective product. More details on this can be found below.

How does it work?

• Go to Order Management > Orders, select an order, and navigate to the "Invoices" tab. Here, you will see the regular (debit) invoice.
• Add a new invoice and select Credit as the type.
• Choose the relevant products and quantities. (This does not mean that the product is registered as returned—only that a correction payment is recorded.) NextChapter will automatically calculate the full amount as a credit.
  Example: If you select a pair of pants worth €29.99, the credit amount will also be €29.99.
• The "Total" field displays the total credit amount for this action.
• If the amount is incorrect (e.g., if you don’t want to refund the full amount), adjust it using the "Correction"field.

Example

You select a pair of pants worth €29.99. By default, the credit is also €29.99. However, if you only want to refund €10 instead of the full €29.99, you enter a correction of €19.99.
The final refund amount will then be €29.99 - €19.99 = €10.

If you want to increase the refund amount beyond the price of the selected product, you can enter a negative correction (e.g., -€19.99).

Important

• The refunded amount cannot exceed the originally paid amount. You can never refund more than what the customer initially paid.