How can I create a promotion?

About this article

This article explains how to create successful promotions in NextChapter. Learn about the key settings, how to link promotions to webshops, and how to manage product-dependent conditions and actions.

Introduction

Promotions are a powerful tool to boost revenue and engage customers. In the NextChapter back office, you can configure promotions ranging from cart-based to product-based. This article covers:

• Linking promotions to specific sites
• Managing product-dependent conditions and actions
• Choosing between cart and product promotions

Setting Up Promotions

Promotions are managed in the CMS under Marketing > Promotion Management.

General Settings

The foundation of a promotion consists of conditions and actions.

For example: "A product in category A qualifies for a 10% discount."

• Unique Code: An identifier for the promotion (not to be confused with a promo code).
• Type of Promotion:
  • Cart Promotion: Visible in the shopping cart.
  • Product Promotion: Visible on product listing and detail pages.
• Combine with Other Promotions:
  • Active: Can coexist with other promotions.
  • Inactive: Invalid if other promotions are active.
• Promotion Policy:
  • Discounts are not applied multiple times by default.
  • For exceptions, set "Ignore Promotion Policy" to Yes.
• Conditions Policy:
  • "Meet all conditions" or "Meet one condition."
  • "No conditions" makes the promotion always valid.
• Additional Options:
  • Minimum/maximum amounts
  • Start and end dates
  • Application limits
  • Promotion priority (for conflicting promotions).

Conditions

Conditions determine when a promotion is valid. They can depend on:

• Products, brands, or subtotals: Specify what qualifies.
• Promo Code: Set this up via Marketing > Promotions > Promo Code.
• Ensure conditions are logical and feasible. Impossible combinations, such as requiring multiple brands while all conditions must be met, will render the promotion non-functional.

Actions

Actions define the type of benefit customers receive, such as:

• Percentage discount
• Fixed discount in euros
• Free products or amounts

Note: A unique code is required here as well, though it does not affect the promotion’s functionality.

Common Questions

• Why isn’t my promotion working? Check if conditions are realistic and actions are correctly configured.
• How do I apply promotions to multiple webshops? Create separate promotions for each webshop if the conditions or actions are product-dependent.

Need Help?

Still stuck? Contact us at support@nextchapter-ecommerce.com or submit a support ticket.